SERVICES

A suite of
solutions to drive your success

Explore our comprehensive suite of services tailored to grow your business. From process optimization to technological innovation, our offerings are designed to boost efficiency, cut costs, and drive your success in a rapidly evolving marketplace. Write to us at [email protected] and discover how we can help you achieve your goals today.

Services

What we’re really, really good at

CUSTOMER ACQUISITION
Services
  • Lead Generation
  • Online Sales
  • Lead Fulfilment
  • Web Leads Management
BACK OFFICE OPERATIONS
Services
  • Verification
  • Documentation Pick-up & Scrutiny
  • Address Verification
  • KYC Confirmations
  • Data Entry & Remediation
CUSTOMER SERVICE
Services
  • Inbound & Outbound Services
  • Welcome Calls
  • Online Training of Customers
  • Complaint Management & Resolution
  • Customer Service Surveys
HR SERVICES
Services
  • Inbound Call Centre Setup & Management
  • Manpower Sourcing
  • Salary Processing
  • Employee Record Management
  • Attrition Control (Strategy & Execution)
CUSTOMER RETENTION
Services
  • Persistency Calling
  • Revival & Retention (Churn Management)
  • Customer Engagement/Loyalty Programs
  • Personalized Video Support
  • Nurture Calls
  • Collections Management
  • Rewards & Recognition-based Calls
  • HNI Exclusive Service Assistance
  • Churn Management
Inbound Services

CUSTOMER CARE

  • Help Desk - Customer Queries and Grievance Redressal
  • Installation Support
  • Welcome Calls
  • Technical Support
  • Order Fulfilment
  • Chatbots
  • Premium Customer Support
Outbound Services

INTEGRATED SALES

PRE SALES

  • Lead Qualification
  • Appointment Setting
  • Post Lead Generation Support

CUSTOMER ACQUISITION

  • Lead Generation
  • Online End to End Sales (Omnichannel)
  • Lead Fulfilment
  • Inbound/Outbound Tele Sales
  • Web Leads Management
  • Personalized Virtual Video Support
  • Upsell and Cross Sell

ONBOARDING AND
WELCOME CALLS

  • Product Onboarding
  • Welcome Calls
  • Assisted KYC
  • Relationship Management

INFORMATION AND
OPERATION CALLS

  • Data Verification
  • Bill Explanation
  • Complaint Management and Resolution
  • Order Confirmation
  • Non Delivery and Returns
  • Feedback and Survey Calls
  • Drive Walk-ins
  • Event Subscription and Reminders
  • Address Verification
  • KYC Fulfilment
  • Reinvest Advisors

RENEWALS AND RETENTION

  • Churn Management
  • Nurture Calls
  • Rewards and Recognition based Calls

PERSONALIZED VIDEO SUPPORT

  • One to One Support
  • One to Few
  • One to Many

LOYALTY MANAGEMENT

  • Reward and Incentives
  • Activating Dormant Advisors
  • Educating Customers regarding Loyalty Points
  • Attractive Product Options to Existing Customers
  • New Products and Schemes Management
  • Nurture Calls
  • Rewards and Recognition based Calls
Back Office Operations

BACKEND SUPPORT

  • KYC Validation and Updation
  • Email Support Services
  • ETL (Extraction Transformation and Upload Process)

DATA GOVERNANCE

  • Data Clarification
  • Data Triaging
  • Data Cleaning
  • Data Normalization
  • Data Cataloguing
Specialized Services

COLLECTION

  • All Stages Delinquency
  • Omnichannel Strategy
  • Skip Tracing

HR

  • Inbound Call Centre Setup and Management
  • Manpower Outsourcing
  • Salary Processing
  • Employee Record Management

TECHNICAL SUPPORT HELPDESK

  • Develop CRMs
  • Provide Training and Guidance

CATI - COMPUTER AIDED TELEPHONE INTERVIEWS

  • Research Surveys
  • C-SAT Surveys
  • E-SAT Surveys
  • Mystery Audits
Analytics Digital Cx and AI - Hybrid Model

POWERFUL AI DRIVEN
PLATFORMS

  • Conversational AI - Chatbots

INTERACTIVE ANALYTICS

  • Speech to Text Analytics:
    • Fraud Detection
    • Call Quality Monitoring
    • Abusive Tone
  • Voice to Chat
  • Voice to Messaging
    • Mobile Chat or Instant Messaging with Live Callers during Cal

CLOUD CONTROL CENTER

  • Work at Home Model Outsourcing
  • Remote Work
  • Optimizing the Remote Environment with comprehensive measures with well trained Vintage Agents and Automated Processes all connected by Centralized Cloud Hubs

PREDICTIVE ANALYTICS

  • Interpret Unstructured Data
  • Customer Segmentation
  • Historical Buying/Payment Patterns
  • Behavior Data (VAM)

MARKETING ANALYTICS

  • Browsing Patterns to convert into Sales Opportunity
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