Tele Access’s technology solution is the back bone of its operations. All the delivery centers have their individual technology components so as to be able to operate any process independently. Our technological capabilities across channels of communication are detailed below -

Networking
Tele Access has secure network to ensure complete data privacy. We have deployed complete bus architecture across all its delivery centers. Access privileges and change management is completely controlled with two level authorizations.

Infrastructure Systems
Tele Access has

• Fully redundant servers with RAID protection.
• Leased lines connectivity for data and voice support.
• An Intranet IT Ticketing System that manages IT related Complaints across the organization. A knowledge board is there to share the information to everyone.
  

Software Capabilities
Tele Access has a dedicated software development team which develops customized CRM for all process. The team develops secure applications that integrate easily with High end progressive dialers for Inbound / Outbound / Blended Calling.

SMS PUSH and PULL
We are providing VAS, in form of SMS based solution, which can be push SMS as well as push and pull based SMS.The Services are generally focused and aimed for user friendly online applications.

Dialer
Unified IP Call Center solution by Coral/Touchstar – Complete telephone computer integration with progressive and intelligent dialers/voice loggers/Quality monitoring tools and MIS Packs.

Telephone
High end EPABX and Switching (IRIS IVDX) systems capable of customized call distribution which supports Analog and Digital telephone lines. Customized Reports are available for that.

Security
Tele Access’s internal security policy is streamlined by the use of:

• Cyberoam firewall;
• A proactive antivirus system monitoring the entire infrastructure;
• Spam and Junk mail filtering.

Expertise:
Technology support to Operations at Tele Access is powered by a team of specialists skilled in various domains thus the functioning of business processes across all Delivery centers. The features are:

• A centralized internal helpdesk that manages the entire technology incident and change management across all delivery centers.
• Skilled and certified engineers and experts for troubleshooting, administering and managing domains, database administration, Voice platform and Networking.
• A dedicated team of skilled and experienced developers capable of developing turn key solutions by integrating Tele Access systems to client systems thereby setting the backend for a smooth and efficient operation of the Business process.