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Service Offerings |
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Tele Access offers end-to-end services covering Acquisitions, Marketing and Portfolio Management
, Customer Service, Credit and Risk, Manpower Sourcing and Salary Processing, Market Research and Satisfaction Surveys and Customized CRM/Web Solutions.
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Acquisitions
- Lead generation
- Telecalling
- Lead fulfilment
- Promotional Campaigns
- Development and management of alternate acquisition channels
- Sales Force management
- Infrastructure and Manpower sourcing and management
- Documentation – pick-up and scrutiny
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Marketing and Portfolio Management
- Portfolio Management and Cross Sell
- Telemarketing and DM Campaigns
- Loyalty Programs - Conceptualization and Execution
- Activation and Usage
- Back Office Operations
- Customer Communication
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Credit and Risk
- Field and Tele Verification
- Fraud Sampling and Investigations
- Portfolio Management – Risk and Credit
- Collection/Debt Management
- NCL and Skip Tracing
- HUB and Velocity related activities
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Customer Service
- Inbound/Outbound Call Center set up and Mgmt.
- Complaint Management and Resolution
- Attrition Control – Strategy and Execution
- Customer Engagement programs
- Customer Service Surveys
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Manpower
- Manpower Sourcing
- Salary Processing
- Employee record management and other statutory requirement
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